Privacy Policy

At Innovate Skills Institute, located at Level 10, 25 Martin Place, Sydney NSW 2000, Australia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enrol in our courses, or otherwise interact with us. This policy is effective as of January 1, 2025.

Information We Collect

We collect several types of information from and about users, including:

• Personal Information: This includes your name, email address, phone number, postal address, date of birth, and any other information you provide when you register for an account, enrol in a course, or contact us.
• Payment Information: When you make a purchase, we collect payment information such as your credit card details or other payment method information. This information is processed securely by our payment service providers and is not stored on our servers.
• Demographic Information: We may collect demographic information such as your age, gender, education level, and occupation. This information helps us understand our audience and improve our services.
• Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and other usage data. We may also use cookies and similar technologies to collect information about your browsing behaviour on our website.
• Course-Related Information: When you enrol in a course, we collect information about your progress, assignments, and performance. This information is used to track your learning and provide you with personalized feedback.
• Communications: We retain records of your communications with us, including emails, chat logs, and phone calls. This helps us provide better customer service and improve our communication processes.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve our website and services.
• Processing Payments: We use your payment information to process your purchases and manage your account.
• Communicating with You: We use your contact information to send you important updates, newsletters, marketing materials, and other information about our courses and services. You can opt out of receiving marketing communications at any time.
• Analyzing Usage Data: We use technical information and usage data to analyze trends, monitor website performance, and improve our website's functionality and user experience.
• Providing Customer Support: We use your information to respond to your inquiries, resolve issues, and provide you with customer support.
• Complying with Legal Obligations: We may use your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal requests.
• Protecting Our Rights: We may use your information to protect our rights, property, and safety, as well as the rights, property, and safety of our users and others.

Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who help us operate our website, process payments, send emails, and provide other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners to offer you joint products or services, or to provide you with information about products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your consent.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as your payment information, during transmission.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We provide our employees with training on data security best practices.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
• Objection: You have the right to object to the processing of your personal information, including for marketing purposes.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer at dpo@innovateskillsinstitute.com.au. We will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@innovateskillsinstitute.com.au. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Innovate Skills Institute
Level 10, 25 Martin Place
Sydney NSW 2000, Australia
Phone: +61 8 8891 4694
Email: info@innovateskillsinstitute.com.au

Data Protection Officer: Amelia Rodriguez
Email: dpo@innovateskillsinstitute.com.au